ARES Warranty Terms & Conditions

Below terms and conditions are applicable to products with ARES Warranty (“Warranty”) purchased from www.aresmassage.com
1.    The warranty is a value-add service, offered by ARES, that begins upon the first day of purchase for a minimum period of 1 year OR the period stated in the ARES Sales Order/Invoice provided upon purchase of any applicable product.
2.    The warranty is not transferable, negotiable or assignable to any third party.
3.    The warranty is not a guarantee or promise relating to the nature of the material, workmanship or performance of the product.
4.    The warranty covers mechanical and/or electrical defects (please refer to “Exclusions from Coverage” below):

Exclusions from Coverage:

·        Any non-operating items such as, but not limited to, paint, coloring, accessories, detachable plugs/attachments and/or product finishes;

·        Upholstery defects does not apply to standard  wear and tear issues similar, and not limited to, stains from any liquids, gels or transferable items, marks from frequent usage, poor storage conditions and/or scratches/abrasions from external bodies/items. A technical evaluation is required to ascertain upholstery defects, and, if determined thereafter to be the result of manufacturer defect(s), affected parts will be replaced (there is a ordering lead time of averagely 12 to 18 weeks and colors/material might differ slightly from the original product’s upholstery);

·        Consumable items used in or with the product such as (but not limited to) batteries, filters and gel pads;

·        User-performed routine maintenance and cleaning as indicated in the operating/owner’s manual;

·        Unauthorized modifications made to the product, altered serial numbers or repairs performed by non-authorized repairers;

·        External faults such as wiring and electrical connection or defects from using wrong electrical supply;

·        Accidental or intentional physical damage or poor storage conditions;

·        Damage as a result of natural disasters, civil unrest, fire, theft, spilled liquids, corrosion, environmental elements, animal or insect infestation;

·        Shipping, freight, delivery and/or custom/government charges for out of country assistance;

·        Commercial use (multi-user organizations), public rental, use for profit

·        Diagnosis where no defect has been found or noted;

·        Under no circumstances shall coverage extend to any loss or injury to a person or loss damage to property or any incidental, contingent, special or consequential damages or any direct or indirect loss;
5.    ARES has the sole option to repair or to replace a product with like kind, quality and specifications in the event of product malfunction. If the product is replaced, the warranty will be automatically terminated. The product with the original warranty will then become the property of ARES (if replacement is accepted by the customer) without need for further authorization.
6.    The total value of all repairs and/or replacements made during the term of the warranty shall not exceed the purchase price paid for the product.
7.    A product service fee and spare parts costs (if any is required for repairs) will be charged to any product repairs/maintenance/servicing if the product is no longer under any warranty modes. The 30-Day User Verification Period (UVP) is a period automatically provided (after repairs by ARES) for products WITHOUT any warranty. Customers can use this UVP to observe their product after repair. Any defects, within this 30-day UVP, for the same product, the company will repair for free. For product that malfunction at the last 30 days of their warranty period, the UVP will be provided as well
8.    When product assistance is required, please contact the Service Center at (+962795330955) for further assistance. However, kindly note that we might not be able to answer your queries immediately. If you are not able to reach us, please leave a message and we will reply within the next 24 working hours.

9.    The guarantee is not authorized or transferred to another person in the event that the chair is sold by the customer to another person. The chair or the device is transferred outside the scope of the company, so the guarantee becomes void and needs to be detailed and renewed by the company with a new guarantee and by paying 10% of the value of the device as per website and company price for each year of guarantee that the customer wants renewed.